Privacy Policy

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1. Introduction

Welcome to Chirpify ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our TradingView alert filtering service.

2. Information We Collect

2.1 Personal Information

• Email address (for account creation and notifications)
• Name (optional, for personalization)
• Payment information (processed securely through third-party payment processors)
• Contact information when you reach out to support

2.2 Technical Information

• TradingView alert data (symbols, timestamps, alert content)
• Filter configurations and alert rules you create
• Usage patterns and service interactions
• Device information and IP addresses
• Browser type and version

2.3 Automatically Collected Information

• Log data and analytics information
• Cookies and similar tracking technologies
• Service performance metrics

3. How We Use Your Information

3.1 Service Provision

• Processing and filtering your TradingView alerts
• Delivering filtered alerts through your chosen channels (Telegram, webhooks, email)
• Maintaining and improving our alert processing algorithms
• Providing customer support and technical assistance

3.2 Communication

• Sending service-related notifications and updates
• Responding to your inquiries and support requests
• Sharing important changes to our service or policies

3.3 Analytics and Improvement

• Analyzing usage patterns to improve our service
• Monitoring service performance and reliability
• Developing new features and functionality

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

• Third-party payment processors (Stripe) for billing
• Cloud infrastructure providers (Google Cloud Platform)
• Email service providers for transactional emails
• Analytics services for service improvement

4.2 Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication systems
• Secure cloud infrastructure with Google Cloud Platform
• Regular backups and disaster recovery procedures

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account information: Until account deletion or 2 years of inactivity
• Alert data: 90 days for processing history, longer if required for billing
• Support communications: 3 years for quality and legal purposes
• Analytics data: Aggregated and anonymized data may be retained indefinitely

7. Your Rights and Choices

7.1 Account Management

• Access and update your account information
• Delete your account and associated data
• Export your alert configurations and data

7.2 Communication Preferences

• Opt out of non-essential communications
• Choose your preferred notification channels
• Adjust alert delivery settings

7.3 Data Protection Rights

Depending on your location, you may have additional rights including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to data portability
• Right to object to processing

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences and settings
• Analyze service usage and performance
• Prevent fraud and enhance security

You can control cookie settings through your browser preferences, though some functionality may be limited if cookies are disabled.

9. Third-Party Services

Our service integrates with third-party platforms:

• TradingView: We receive alert data from your TradingView account
• Telegram: For alert delivery (subject to Telegram's privacy policy)
• Payment Processors: For subscription billing (subject to their privacy policies)

We are not responsible for the privacy practices of these third-party services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

11. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Providing notice through our service interface

Your continued use of our service after such changes constitutes acceptance of the updated policy.